FAQs

Here, we have a multi-directional approach. First, we take no plastic packaging approach except it's highly needed to ensure that the product reaches you safely and in appropriate quality. Second, we plant trees to offset the carbon footprint. Check out our story here.

Sorry, we don't offer cash on delivery facility. But we have multiple payment options, including debit card, credit card, and UPI. You can choose any of the payment options for buying from our online store.

We have multiple shipping partners. Depending on your location, we choose the best courier partner in the particular area to ship your order.

Yes. For bulk inquiries, please drop an email - hello[at]twachakalp[dot]com

We don't accept any return or refund request except in the condition of damage or defect. For more information, please check our Return, Cancellation, and Refund Policy.

All orders are processed within 2 business days of confirmation. An order, once confirmed, can't be canceled.

TwachaKalp handmade soaps are free of any harsh or harmful chemicals, including SLS, SLES, & Paraben. Moreover, we pick certified organic ingredients as much as possible.

It's a myth that fragrances are always artificial. Yes, we do add fragrances to our products. But we use natural fragrances (prepared using oils taken out naturally), not synthetic fragrances. So, our fragrances are free of harmful chemicals and toxins.